Returns and Exchanges

We accept returns and exchanges using the following guidelines:

  1. We accept returns for defective merchandise only. NO CASH REFUND but we allow exchange of merchandise. 
  2. Return/Exchange must be done WITHIN 7 DAYS from the date the items were received. 
  3. Items eligible for exchanges are those proved to be damaged (damages/defects caused by our end ONLY). Please note that we are not accountable for any damages caused by the courier.
  4. Items must be unused, undamaged, free from stain and with the original packaging.
  5. All shipping costs for returns/exchanges shall be shouldered by the customer (unless the item delivered is defective or an incorrect size/item/color in which shipping will be shouldered by us.)
  6. We will only send a replacement once we have received the returned/exchanged item.
  7. No return/exchange for items bought on sale.
  8. All items have dimensions posted for your information. You may also contact us should you need assistance in determining your size. We will not accept returns for reasons of wrong size.
Any other damages or flaws reported beyond 7 days are not qualified under our returns/exchange policy. Exchanges are allowed within 7 days from receipt of the items.